Posts Tagged ‘branding’

Marketing Intervention Results

Monday, April 4th, 2011

Call us crazy. Maybe we are. Busy with other client work we envisioned and created an event that would benefit one lucky company, charge us up, kick up our creativity, and keep us up all night. On March 10th we had our Marketing Intervention, complete with live streaming (no sound) and chat.

If you missed it (maybe you’re not a late night person?) you missed a lot and not much at the same time. We had plenty of toys to keep us from burning out and you’d have wanted to tune in for the target practice with the surprisingly accurate potato gun or you would have seen mostly brainstorm discussions and reading (an unglamorous peek behind the curtain) and, um, eating…the food and caffeine flowed aplenty.

Why the challenge?
We love marketing and actually like doing the hard stuff. We had fun helping another company with a marketing deficit develop tangible marketing pieces and kick up their brand. But also, after a stressful couple of years we got to pull out the stops for a very positive reason. And, it showed us just how much can be accomplished with focus, concentrated resources and collaboration (with a bit of play in between).

Thanks go out to all of our great designers, copy writers, our art director, account directors and others who contributed to this active 24 hours of creation. And thanks to Rick Diamond of for his patience and participation.

Rick was on call for the entire event. He was game – didn’t faze him a bit because he’s not a big sleeper.  But he does want to help more people quit smoking through his company Breathe: Freedom from Nicotine (formerly Breathe Laser Therapy). He answered tough questions for us and hung in there through the seemingly amorphous process.

Here are some of the marketing deliverables we created. We also developed a document of recommendations for Rick’s business that we can’t show you.

Some of the Breathe materials created during the intervention

What did we learn?
It was harder and easier than we thought it would be. The excitement fueled a great thought process and creativity. Designers bore the brunt of the stress to come up with their best work in a shortened timeline – plus it was on their shoulders in the wee hours of the morning, along with the website and SEO recommendations.

It confirmed that our creation process is a good one and it’s even more important to adhere to a prescribed flow when there’s no time.

All in all it was an exhilarating and exhausting process. It confirmed the old cliché – when you work together, you can accomplish plenty and have some fun along the way. We’d definitely do it again. Oh, and no art or account directors were harmed in the making of this Intervention.

What’ve you done lately? What do you think about the Marketing Intervention? Tell us here or at our Facebook page.

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Marketing Intervention – 24 Hours Free

Friday, November 5th, 2010

Can you feel the excitement in the air? What is it? Optimism? Growth? Creativity? Yes – it ’s the Marketing Intervention!

On the heels of updating our brand and morphing our business, we decided we must share the creativity and momentum generated with some deserving company in need. Thus was born our Marketing Intervention contest.

Marketing Intervention

Fun video, serious message

This is not just some dry call for entries. We recruited one of the best improvisational troops in the area (in our humble opinion), Stevie Ray’s Improv, to help tell the story of a company with a marketing need. The best part is we included things that we’ve seen in real life, in previous companies we’ve all worked for (because that’s funnier). The result is an amusing video a la “The Office” of the trials and tribulations of getting a rebranding or cohesive marketing campaign accomplished in a company that is stuck.  The video and contest rules are at:

http://www.dtrio.com/intervention/

Free agency services

Please watch it and pass it on to anyone you think would enjoy it and benefit from an inspired group of agency creative types and strategists looking at their marketing needs – Logo, tagline, branding, stationery and collateral systems, need to develop marketing programs, Web, email, etc. – anything that agency services cover (strategy and creative, not production of hard goods).

This is meant to jump start change in companies that don’t know where to start, but know they need to start somewhere – and give them something tangible to take home. A couple of lucky companies will also get a consultation with us to create a plan.

We love what we do and we do it well, but we need your help to make this successful. Please pass on this link along virally and help this offer land in some deserving hands.

Tell us what you think of the Marketing Intervention video here or at http://www.facebook.com/dtrio

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New beginnings

Friday, September 10th, 2010

Nine months into the year I look back at the advice offered in this blog early in 2010 and I can pretty much run the checklist for d.trio. Embrace change – check. Try new things – check…we’re taking our own advice.

Exciting things can happen during down years. You have more time to think, your internal resources may be available to do special projects. And, you have time to add new things to your repertoire. You can even do more charity work.

We’ve been busy taking advantage of the few extra minutes in the day and after many months of toil are unveiling our new brand. It’s been 10 years. Our old brand served us well, and we leave it behind with a touch of nostalgia. But our agency has changed. A lot. So we deemed it time to “whirl up” a new brand look, feel, tone and attitude.

We love what we do and we did it for our own creative agency. Hope you like the change because we’re a little bit in love.

Tell us what you think of our new look here or at www.facebook.com/dtrio

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Eye tracking basics. Guest blogger: Alexandra Franzen

Tuesday, July 27th, 2010

What do your customers really see when they read your website pages? Read on for illumination from Alexandra, our guest blogger extraordinaire who has an eye for interesting and pertinent information.

When a customer visits your company’s website, what do they really see?

The truth? A big fat “F.”

Don’t take it personally — it’s not a report card. The human eye literally scans in the shape of the letter “F” — picking up hot zones in the header region, jumping down to the sub-header line, and then skimming straight down the page.

Sophisticated eye tracking tests performed by the Nielsen Norman Group, the Poynter Institute, the Estlow Center for Journalism and New Media and Eyetools provide new insights (no pun intended) into how we interpret webpages.

In addition to unveiling the distinctive F-shape pattern, eye tracking experts have highlighted a few additional techniques for effective web copywriting.

The Whisper Effect.
Ever notice how college professors speak softly to command their students’ attention? Sometimes, small text equals closer reading. As Steve Outing and Laura Ruel of the Eyetrack III project explain, “Smaller type encourages focused viewing behavior (that is, reading the words), while larger type promotes lighter scanning.”

Short & Sweet.
Copywriters instinctively know that short, concise paragraphs work better — both online and offline. Long blocks of dense text often get ignored, because they feel too daunting. As Dean Rieck of Direct Creative notes, “Big blocks of type look imposing and difficult, like reading a Faulkner novel.”

Words for Facts. Images for Stories.
Factual information — like names, numbers and locations — are best expressed through words. But high-concept processes, systems and stories are better conveyed through multi-media methods: graphs, images, illustrations and videos.

1-800-Got-Junk does an excellent job of illustrating their business model in this animated movie, while Rice to Riches — a luxury rice pudding restaurant in New York City — has a fantastic “brand storytelling” intro video on their website.

For more eye scanning insights, check out Eye Tracking, Inc. — a company that measures website usability, and Eye Tracking Update, an aggregate site that pools together the latest findings in the field.

Alexandra Franzen is a writer + editor + organization freak who freelances for d.trio marketing as a copywriter. You can find her blogging at Unicorns for Socialism and tweeting up a storm at @Alex_Franzen.

F-pattern eye scan images via Jakob Nielsen’s Alertbox

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2010 resolution follow-up #4 – Is it time to tweak your brand?

Tuesday, March 2nd, 2010

Are you responsible for your company’s brand? When you look at it, do you see it – I mean really see it? Most of us see what we want to see or expect to see. If you’ve been living with the same branding for a while, yet your company has changed, you may need an update.

Everything has a time and a place – think big hair and short basketball shorts – we thought they looked good then…So how do you know if it’s time for a refresh or a redo? Take a look at your logo, materials, Web site etc. and ask some questions.

  • Does your logo look older or reflect a previous era in colors or font type? You may love your company’s brand, and why shouldn’t you, it got your company to where it is today. However, if your look is steeped in another, earlier age, before social media, mobile apps, iPhones and perhaps heavy, knowledgeable Web usage, it’s time for a tweak if not a total overhaul.

    Look at what Caribou Coffee has done to their logo and branding to reflect “optimism and an optimistic outlook on life.” http://bit.ly/ac2Epy

  • Have you broadened your offering or shifted your company focus? Here’s another reason to take a hard look at your brand. Old collateral and identity (whether it’s offline or online) will cause you to lose opportunities in today’s world. Are you still talking about your business, products and/or services in the same way you always have? If your business has changed your brand may need a refresh. Continuity is key.

    Hilton Hotel Corp. changed to Hilton Worldwide, to take advantage of the global economy: http://bit.ly/1f4m9s

  • How does your logo and color palette look online? Do they work for electronic media? Come across on a mobile app? How your brand shows up electronically is crucial in today’s world. It needs to shine in Web, mobile, and other online marketing tools.
  • Does your brand have social accessibility? Consumers want to help form brands and brand personalities. If you are participating in social media, or get feedback on your Web site, find out what people say about your brand and learn. Lowes has taken a very customer-centric approach in their advertising: http://nyti.ms/ahKUIb

A well-designed logo can be simple and carry the brand with one letter. Here are a few to get you inspired: http://www.graphicdesignblog.org/single-letter-logos/

If you can’t be objective about your brand then ask somebody you trust to look at it, or hire someone to do an evaluation for you. How you position your company brand and personality will determine whether you stand out or fade away in the new economy. Please tell us how it goes – here or at Facebook.com/dtrio – we’d love to hear about it.

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Top 10 Resolutions for 2010

Tuesday, January 5th, 2010

Have you made your resolutions for 2010 yet?

Maybe you’re not the type that makes resolutions, or maybe you’re afraid to do anything that looks like a plan coming out of a year where everything changed and plans were scrapped in the Q1, 2009. Whatever your feelings about the year behind and the one ahead, there are things you should do to market your business and move forward. Here is my top 10 list of things to do to move forward in 2010:

1. Stop hiding. I know it’s scary out there but trying to hide from a bad economy is like lopping off a limb in hopes of losing weight. It makes things worse. Every month you are not out there promoting your company is another month you fall into obscurity.

2. Avoid the “if it ain’t broke don’t fix it” mindset. This new economy has changed everything. If you don’t change you will be left behind.

3. Try something new. A logical step after #2! Even if you don’t have much of a marketing budget, you need to do something. Start a blog, get out on social media, or create an email newsletter to engage your customers.

4. Give new marketing time to work. It’s important to have a plan going into any new process. This goes back to the best practices of direct marketing that apply to most marketing – set something up to succeed: develop, test, learn, change, and repeat.

5. Get out of the one or two marketing media rut: I read recently that the winners of The Effie Awards (http://www.effie.org/ideas_that_work) this year used an average of 7 media in their advertising and marketing mix. They all work together. Email, direct mail and advertising push out to drive business to Web sites, social media and mobile. And with the advent of QR barcodes (http://www.youtube.com/watch?v=zuVSpG-ZdkU) and other new developments the lines have blurred between old and new media – between print and electronic interaction.

6. Create continuity with your brand across media. If you are doing less marketing it is more important than ever to be an advocate for your company brand and make sure that everything you do is true to your brand look, tone and personality no matter what marketing or advertising media you choose.

7. Start fresh – update your brand. Does your logo look older or reflect a previous era? Or maybe you need to update your collateral with the new products or services you’re offering? Then it’s time for an update. If you’re rebranding, refreshing or refurbishing, just choose your palette carefully and don’t use the year’s trendiest color. There are a lot of great colors in the world, so please, please don’t choose turquoise as the agent of change in your logo this year. Not unless you want to hear (in a year or two) wow, that logo color is so 2010 (or 1990’s).

8. Conduct a customer survey. Sure, every company has weaknesses, so why not find out what they are so you can do something about it? Find out what your customers really think. Not just what you think (or worse, hope) they think.

9. Commit to being great in your job, continue to learn. Whether you are in a lower-level job or CEO, commit to being the best you can in your job. There is so much out there to learn and multiple media to incorporate into your marketing plan. Jim Collins, in his book “Good to Great” starts the book with one of the best lines I’ve heard: “Good is the enemy of great.” This is a year to learn, grow and take your marketing to the next level.

10. Go forth and make yourself proud. 2010 will be another year of change. Embrace it, get out of the “prevent defense” and go on the offensive. Learn, grow and kick some butt. You’ll look back and be glad you did, I just know it.

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2009 is dead! Long live 2010!

Monday, December 21st, 2009

I’ve never been one to walk into the office and hope the day would bring me nothing but predictable things. The year 2009 has been a year of change and change strikes fear into the hearts of many people. To me, change brings on a litany of things – growth, excitement, learning, getting out of comfort zones and a change of view.

It’s an exciting and terrifying time because so many new things have become a part of the marketing mainstream scene. We’re blogging, tweeting and meeting up on Facebook and LinkedIn. We’re having conversations about our brands with people who buy our stuff – whether we like it or not. This brings out the best and worst in people on both sides and time will tell where this takes the marketing industry as a whole.

However, for some people 2009 has also been a year of staying under the radar, non-communication and fear. It has caused people to stop talking, stop testing and stop trying new things with their marketing. Marketing budgets were slashed, causing some companies to get creative and some to hide – a strange dichotomy. It’s been a year of extremes in many ways. So how do we move carefully or purposefully into 2010? How do we embrace challenge at hand and conquer it?

At d.trio, we plan on doing what we’ve been doing, only more of it. We started with our “Keep Talking” campaign and added different communication points and media as the year went on with an emphasis on keeping those communications line open. As a company, you need to understand the best way to get in front of your customers (it may be many channels that work together) you need to open the communications again and start talking to your customers and prospects.

There is nothing more counterproductive to visibility than hiding (duh). Get out there and make a plan. Allocate some dollars to your success. Try some new techniques and test new media. If you’re an agency, here’s a good blog to follow: http://fuelingnewbusiness.com/2009/11/05/twitter-list-agencies-on-twitter/

Here’s a link if you’re a bank interested in what other banks are doing: http://mashable.com/2009/09/11/banks-social-media/

And here’s a list of the Top 10 most mentioned topics on Twitter to inspire you:
http://mashable.com/2009/12/15/twitter-reveals-most-discussed-topics-of-2009/

But don’t stay invisible, unless that’s what you want to be – the brand that no one knows or sees. Call if you need help, but regardless we’d love to hear from you. Let us know what you are doing and follow us on Twitter, LinkedIn and Facebook.

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To buy design or not to buy design

Wednesday, August 26th, 2009

Before we get down to business I want to bring your attention to a fun new thing on our website – our survey. This month’s survey is about Social Media. It’s short – 5 questions. Take it and see if others share your feelings about Social Media. http://www.dtrio.com/poll1/

____________________________________________________________________

Creative. Art. Design. These are words that mean something different to everyone who hears them. If you are on the agency side you probably interpret the idea of and principles of design one way – it’s a way to represent a concept in a tangible, artsy, funny or formal way. It presents a structure that’s easy to read and understand. It’s the personality of a Brand. An element that helps brings a Brand and the structure of Brand guidelines to life – art, together with words to create the perfect concept.  Design done well does a job. It entices you to take a closer look; it intrigues and draws your eye through the copy to make you want to read through it. Design is the conduit that words rely on to bring home the point.

To those of you not on the agency side things may be murkier. Maybe there isn’t a full understanding of the value of hiring a designer. Maybe you have a feeling that you are paying too much for someone to put design to a page because anyone with a computer can buy the software and use it to put a flyer together. With limited budgets and pressure to find ways to cut costs there is a temptation to “do it yourself” to add value to your job. Maybe you were an art major, like me, and you have an aptitude for art but no training in graphic design – it can’t be that hard, right? The temptation is to believe that. But alas, I’ve tried my hand at design and while I know good design when I see it, I can’t do it.

It’s clearly a complicated subject. So, I thought it would be interesting to bring in an expert, an art director here at d.trio, to give you a view from her chair. She’s a talented, experienced, professional designer who can perhaps give us some insights.

_________________________

Thoughts from an Art Director:

I have a hammer and some nails at my house.
(I have Photoshop on my computer)
I bet I can fix this loose piece of baseboard trim myself. No need to hire a carpenter for this.
(I can make a flyer for the garage sale to hang up at the grocery store.)
Well, that looks pretty good, not too hard either.
(Wow, nice sign. And I just love that little flower clip art I found in Word.)
That wasn’t so hard, I bet I can put up that wall in the basement we’ve been wanting. I mean, seriously it’s just nailing some boards together.
(We need a new brochure at work. I can totally put something together for that. I mean, seriously it’s just throwing some pictures on a page and typing some words.)
Hey, this scrap lumber was a real bargain! So, top piece, bottom piece, and I’ve got enough to put a stud every 23”. That sounds good, it should be sturdy enough to hold all the shelves I have planned. Now, what was that guy saying about a floating wall? I must have heard him wrong, all walls go up to the ceiling don’t they?
(Ok, I like it. The copy looks too long on this panel though, I’ll just make it a smaller font size. And I’m really tired of that blue we always use. I like this blue better. A little change is good, right? This big swirly font is great, who’d have thought it was just on my computer all along. I’ll have to move the logo against the edge of the page though, there’s not enough room. The pictures I took with my phone look really good on screen. I wonder why they look kinda fuzzy when I print them. Must be the office printer.)
Nice. Look at that. I kinda like the way one side is higher than the other. And I just know the paint will hide that crack in the drywall. Must have been something sticking out there. Now I just need to hang the new TV and see how it looks. Tomorrow I paint.
(Great, now I’ll just send this file off to the printer and wait for the pieces to come back. Who needs a designer anyway?)
What was that crash from downstairs?
(What do you mean you can’t print from my file? What’s high resolution? Spot what color? I have to have those for a meeting tomorrow!)

Yeah, I know it might be a somewhat ridiculous comparison, but lets look at it a little closer. Everybody knows what a wall looks like and most of have probably seen a wall without drywall on it, at least on television. (Thank you, HGTV.) We understand the basic principles of hammering boards together in a particular shape and we may be able to approximate a wall-like structure. But will we have built it to properly accommodate wiring and plumbing? Will we have used finishing materials with the correct fire rating for the wall’s location? Will it look like the professionally built walls around it, or will it be a little crooked here and there?

So, we are all surrounded by graphic design everyday. And yes, you can put together basic brochures and sell sheets using the software on your computer. But will it live up to the brand standards for your company? Will the pages be balanced and easy to read? Will the information be arranged in a way that best gets your message across? Will the piece make people want to read your information in the first place? Do you understand that white space can help add emphasis to certain text even better than increasing the font size? Will your documents look the best they can when printed? Can they be printed at all?

You will notice that I’ve not mentioned artistic flair to this point. Some designers are indeed talented artists. So are some plumbers and teachers and sales people and shepherds. The idea of how the principles of fine art get translated into corporate or graphic design deserves its own blog. Most people can tell you what colors don’t work together and which one of a set of images is pretty. The real skill of graphic design, is the ability to display information in a manner which is relevant to the audience, speaks in the appropriate voice of the brand, is visually consistent and is as captivating as possible while staying within budget and on deadline. And then, you have to be able to turn around and do it again. It is not to create a piece that one person (even the designer themselves) thinks is perfect. Good design does not speak to the audience of one, it speaks to everyone it is intended to speak to and it tells them exactly what they need to hear in the voice they need to hear it in. And it seems effortless, although it takes a lot of work to get it there.

_____________

Interesting thoughts from someone who is at the mouse and monitor designing every day. So what do you think? Let us know your thoughts and experiences with this. Do you agree or disagree? I know that there are times when it’s appropriate to do your own design. By all means design your own party invitations and garage sale or school sales flyers. Maybe even cards for your mom and the kids. But if you value your Brand, if you want to wow your customers and get them to understand your (sometimes complicated) products, services and Brand promise; if you want credibility and you want your business cards and collateral to be easy to read – then it’s time to hire a graphic designer.  And, hire a carpenter to build that wall you need while you’re at it too.

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