Posts Tagged ‘dtrio’

The 12 days of marketing

Friday, December 17th, 2010

The end of the year is a time of reflection and review, so the next time you find yourself humming along with the 12 days of Christmas, make it productive. Here’s a perfect opportunity to review and renew your marketing for next year.

In the spirit of the season, here are my 12 days of marketing action.

  1. On Day 1, you look back at 2010 and take stock of the good, the bad and the ugly. What can you do differently in 2011? Did you stop or cut back on marketing to save money – it’s time to start again to gain visibility. You’re behind.
  2. Day 2. Now look forward. Make a plan based on what you achieved with your marketing in 2010 and need to accomplish next year. Did you try a new media? Did you measure the results? Yes? Then you have a benchmark for 2011.
  3. Day 3. Review your customer list and contact your customers to thank them in some way.  It doesn’t have to be big, just heartfelt. Maybe you’ll get a testimonial.
  4. Day 4. Examine your failures. Don’t just blame loss of clients or revenues on the bad economy. Make sure you understand what didn’t work and why. Make a plan to fix the issue(s). You don’t want to lose next year’s marketing budget because you don’t understand what happened this year.
  5. Day 5. Thank your employees, vendors, freelancers, and others who helped your business run smoothly in 2010. They matter in the success of any business and can make the difference between being good and great.
  6. Day 6. Think about what didn’t get done that you wish had and why. Make a wish list and prioritize what you want to get done.
  7. Day 7. Find more visibility – there are many ways to help people find you – from running ads, to email, mail and PR campaigns, to redoing your website for better search results, to kicking up attention to your social media platforms.  Embrace the new marketing scene and aim for multiple touches.
  8. Day 8. Read, learn, and find out what your competition did and is doing in terms of marketing and innovation. What did they accomplish in 2010? Are you ahead or lagging them?
  9. Day 9. Take some time to look up and out of the minutia. The big picture never presents itself to someone staring at details all day long. We all need to take a break, go to a seminar or take an improv class. Do something to kick up the creative juices so you can hone your vision. Your marketing will be more successful if it’s built on vision.
  10. Day 10. Once you’ve created your marketing calendar, publish it so there is buy-in and input from your organization. Create excitement!
  11. Day 11. Ok relax. You’ve earned it. And enjoy your holiday season! Volunteer your time and get refreshed to take on your 2011 marketing plan.
  12. Day 12. We’d love to hear from you! Tell us what you learned from 2010 here or at http://www.facebook.com/dtrio
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Marketing Intervention – 24 Hours Free

Friday, November 5th, 2010

Can you feel the excitement in the air? What is it? Optimism? Growth? Creativity? Yes – it ’s the Marketing Intervention!

On the heels of updating our brand and morphing our business, we decided we must share the creativity and momentum generated with some deserving company in need. Thus was born our Marketing Intervention contest.

Marketing Intervention

Fun video, serious message

This is not just some dry call for entries. We recruited one of the best improvisational troops in the area (in our humble opinion), Stevie Ray’s Improv, to help tell the story of a company with a marketing need. The best part is we included things that we’ve seen in real life, in previous companies we’ve all worked for (because that’s funnier). The result is an amusing video a la “The Office” of the trials and tribulations of getting a rebranding or cohesive marketing campaign accomplished in a company that is stuck.  The video and contest rules are at:

http://www.dtrio.com/intervention/

Free agency services

Please watch it and pass it on to anyone you think would enjoy it and benefit from an inspired group of agency creative types and strategists looking at their marketing needs – Logo, tagline, branding, stationery and collateral systems, need to develop marketing programs, Web, email, etc. – anything that agency services cover (strategy and creative, not production of hard goods).

This is meant to jump start change in companies that don’t know where to start, but know they need to start somewhere – and give them something tangible to take home. A couple of lucky companies will also get a consultation with us to create a plan.

We love what we do and we do it well, but we need your help to make this successful. Please pass on this link along virally and help this offer land in some deserving hands.

Tell us what you think of the Marketing Intervention video here or at http://www.facebook.com/dtrio

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New beginnings

Friday, September 10th, 2010

Nine months into the year I look back at the advice offered in this blog early in 2010 and I can pretty much run the checklist for d.trio. Embrace change – check. Try new things – check…we’re taking our own advice.

Exciting things can happen during down years. You have more time to think, your internal resources may be available to do special projects. And, you have time to add new things to your repertoire. You can even do more charity work.

We’ve been busy taking advantage of the few extra minutes in the day and after many months of toil are unveiling our new brand. It’s been 10 years. Our old brand served us well, and we leave it behind with a touch of nostalgia. But our agency has changed. A lot. So we deemed it time to “whirl up” a new brand look, feel, tone and attitude.

We love what we do and we did it for our own creative agency. Hope you like the change because we’re a little bit in love.

Tell us what you think of our new look here or at www.facebook.com/dtrio

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Is comfort good?

Thursday, August 26th, 2010

I spent the weekend at an event that took me out of my comfort zones, and it made me think about the role comfort plays in our business and personal lives. During this event, I talked to a woman who wants her business to be at the top of her industry, but doesn’t want to venture into new territory to do it. Nor does she want to spend money on search engine optimization (SEO) strategies to help other businesses find her.

She was smart, articulate, clearly had plans and was undoubtedly comfortable with her company as it is – somewhere between the status quo and real success.

Just as author, Jim Collins, says in his book “Good to Great” that “Good is the enemy of great,” comfort is the enemy of success in business. Comfort is lounging on a soft couch in sweat pants, feeding on junk food. Fine for a weekend but bad as a lifestyle. In business, comfort means not challenging the status quo or taking risks. It means doing same things day after day without questioning whether they are the best decisions for your business, product or service to be successful into the future.

If you apply that inertia to your marketing decisions, it’s even worse. You can’t market yourself well unless you find fresh ways to get your name, products or services out there. Different marketing channels can work together to improve how people can find you and you can move the needle toward your goals.

There are many marketing channels that produce results and many that work together to increase business success through increased visibility. Maybe you haven’t changed your marketing programs for a while, or you need help figuring out the steps to take to move that needle in the right direction – that’s what we’re here for. Send us your questions or tell us how you’re doing, here or on our Facebook page.

Coincidentally, I just read a good blog that ties in with this, about getting out of your comfort zones and striving for excellence. I hope it helps motivate you. http://blogs.hbr.org/cs/2010/08/six_keys_to.html

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Eye tracking basics. Guest blogger: Alexandra Franzen

Tuesday, July 27th, 2010

What do your customers really see when they read your website pages? Read on for illumination from Alexandra, our guest blogger extraordinaire who has an eye for interesting and pertinent information.

When a customer visits your company’s website, what do they really see?

The truth? A big fat “F.”

Don’t take it personally — it’s not a report card. The human eye literally scans in the shape of the letter “F” — picking up hot zones in the header region, jumping down to the sub-header line, and then skimming straight down the page.

Sophisticated eye tracking tests performed by the Nielsen Norman Group, the Poynter Institute, the Estlow Center for Journalism and New Media and Eyetools provide new insights (no pun intended) into how we interpret webpages.

In addition to unveiling the distinctive F-shape pattern, eye tracking experts have highlighted a few additional techniques for effective web copywriting.

The Whisper Effect.
Ever notice how college professors speak softly to command their students’ attention? Sometimes, small text equals closer reading. As Steve Outing and Laura Ruel of the Eyetrack III project explain, “Smaller type encourages focused viewing behavior (that is, reading the words), while larger type promotes lighter scanning.”

Short & Sweet.
Copywriters instinctively know that short, concise paragraphs work better — both online and offline. Long blocks of dense text often get ignored, because they feel too daunting. As Dean Rieck of Direct Creative notes, “Big blocks of type look imposing and difficult, like reading a Faulkner novel.”

Words for Facts. Images for Stories.
Factual information — like names, numbers and locations — are best expressed through words. But high-concept processes, systems and stories are better conveyed through multi-media methods: graphs, images, illustrations and videos.

1-800-Got-Junk does an excellent job of illustrating their business model in this animated movie, while Rice to Riches — a luxury rice pudding restaurant in New York City — has a fantastic “brand storytelling” intro video on their website.

For more eye scanning insights, check out Eye Tracking, Inc. — a company that measures website usability, and Eye Tracking Update, an aggregate site that pools together the latest findings in the field.

Alexandra Franzen is a writer + editor + organization freak who freelances for d.trio marketing as a copywriter. You can find her blogging at Unicorns for Socialism and tweeting up a storm at @Alex_Franzen.

F-pattern eye scan images via Jakob Nielsen’s Alertbox

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Get your messages chosen.

Wednesday, July 7th, 2010

There’s too much stuff in my head today. It’s as cluttered as my desk and email inbox. I’m not alone, but that’s little consolation to a marketer whose job it is to cut through the clutter. Yet, I got an email from a blogger I follow, Joe Grant, http://jjgrant.wordpress.com/ and it made me sit up and take notice. Why? Because there’s always something in his blog for me.

As marketers we have to accept and address a general lack of focus and propensity to distraction or we should just give up and go golfing. And, by the way, how and why are people able to concentrate on a golf game for more than 4 hours and yet can’t get to the 1-minute (or less) task of reading our marketing messages?

Interest and relevance.

It all boils down to that, interest and relevance. Put yourself in your customer’s shoes and ask yourself (or better yet ask them):

  • What do customers want and need to know that you can provide them?
  • What are the different ways that they access information and what is their preference in receiving it?

We all have to live with the distractions of day and moment, but if your messages and content are more compelling and more relevant than the next guy’s, your customers will take notice and choose to open yours over your competition.

This isn’t about shouting, it’s about whispering – getting customers to lean in to hear more. It’s about presenting thoughtful interesting information, in an easy to read format and making it look good. Leave them wanting more, looking forward to your next communiqué. And give them options (email, snail mail, blog, social, mobile etc.) that they can choose between to receive your communications. It’s about giving your customers choices while meeting their needs. Sounds simple doesn’t it?

Put yourself in your customer’s shoes and go for a stroll. Take some time to think about what you can provide that is relevant, interesting and/or fun. Then next time your customers will sit up and take notice of what you have to say.

We’d love to hear what your experience has been with your cutting through the clutter, here or at http://www.facebook.com/dtrio – tell us what you think.

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The aftermath of recession marketing:

Friday, May 14th, 2010

How low can you go? I’m not talking the Limbo here. No – I’m talking about marketing campaigns (digital, direct, email and emerging media) that were created, launched and sent out in 2009, internationally. From what I’ve seen recently the answer is – very.

I just spent the week judging entries to the International ECHO Awards, the DMA’s highly respected marketing awards. Unfortunately, it was a dismal reflection of, and reminder of how hard the recession has been on marketing in general.

Six years of judging top marketing campaigns from all over the world has spoiled me. The groundbreaking campaigns that use new and traditional marketing channels brilliantly are inspiring. Spending days perusing the best and the brightest charges me up and gives me energy to go back and kick up the creativity in my job.

But this year was different.

Marketing is not dead, but it didn’t flourish in 2009. There were bright spots, sure and we reveled in them. And I know there were cuts. But budgets don’t dictate smart thinking. The recession not only knocked-out budgets, but apparently creativity, risk-taking and pride-in-work were also down for the count.

Bring back great marketing ideas.

As we move toward the middle of 2010, I hope you’ll strive to help the world turn marketing into the smart, creative pursuit it needs to be. Generate new ideas, try new things, test what you are doing, ask for feedback and get away from the “we did it last year so it must be ok” thinking. If you need a reason, here’s some food for thought:

·     Big ideas help cut through the clutter of 5,000 messages we receive every day

·     Me-too marketing dooms you to looking like your competitors

·     Creativity tied to smart strategies is the antidote to me-too marketing

In the end we judged and approved enough entries that could be winners. And, some of the entries that were very creative and willing to take a chance did inspire me. But I want to get the word out, and please help me spread it – this year, 2010, we all need to make a pact not to let fear keep us from doing our best work. Are you with me?

What break-through trends do you see in marketing?  Share with us your insights and creative thoughts – we’d love to hear what your experience has been, here or at our Facebook page: http://www.facebook.com/dtrio

New York in the spring time

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2010 resolution follow-up #5 – What do customers think?

Monday, March 22nd, 2010

What do your customers really think? If your company has changed in the last year (and most have), it’s a good time to look at your relationship with your customers. Learn what they really think about your company and the products and services that you offer.

Obviously what your clients think of your company is critical to your success. This isn’t a situation where what you don’t know can’t hurt you. But it’s tricky, because clients sometimes will not tell the whole truth – it’s hard to tell someone they work with every day that something is not working. And they are probably nice people who don’t want to hurt your feelings. In Minnesota, there’s a culture of being nice to a fault, where we might not be able to tell by talking to clients day to day that there’s something wrong.

But it’s our (the company, vendor, agency, consultant, internal vendor, etc.) responsibility to know what is going on. So ask. And, you might want to hire someone to help you get the full story. We did, and we learned a lot:

  • Customers know mostly just what you do for them day in and out
  • Although you may do a good job at one thing, they will not necessarily make the leap that you can do something related
  • Perceptions about what you do best may be different from customer to customer
  • History is history, what happens most recently is what people remember (what have you done for me lately?)

If you’re like us, we thought that as we changed our clients automatically understood the changes we had made (and benefit). Things move so fast that in a daily business that a “what’s new” discussion may not always happen.

So make a point of pulling your customers aside periodically and updating them on what you do. Pretend they only know about the services or products that they use or buy on a regular basis. Just because they are familiar, doesn’t mean they won’t appreciate a well thought out recommendation or customized presentation. Especially if they have the opportunity to learn something in the process.

And connect with your customers in other ways – Facebook, Twitter, your Website – there are many ways to connect and find out what they want. The more you know, the more you can react to, fix and be proactive the next time.

We’d love to hear what your experience has been in getting feedback from your clients or customers here or at http://www.facebook.com/dtrio – tell us what you think.

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2010 Resolution follow up #2 – Try something new

Friday, February 12th, 2010

Does your marketing plan looking like it did 2 years ago, or have you added some new strategies? Is the year 2010 the year you embrace change? There are so many exciting, new things happening with new media. If you don’t understand what is out there (and why), then first you need to educate yourself. Fortunately, there are many great sources of information available.

Blogs and white papers are full of information and instruction. Social media sites are a great way to keep in touch with friends, trends and attitudes – hear directly what people are saying, thinking and feeling. It takes some time, so set aside a half hour every day and soon you’ll be feeling more connected, engaged and gain an understanding of the what’s happening.

Get on Twitter and try following a few people.  You can start with me (I’ll follow you back): @megand3 and dtrio is @dtrio. This link also has a lot of good, topical information: http://twitter.com/mashable

This one has an ad agency bent but it offers a lot of links and ideas on new business generation: http://twitter.com/michaelgass

If you want to keep up with breaking news try: http://twitter.com/nytimes

Don’t throw out a medium or new idea because you think it doesn’t work for you or you personally don’t see the value. As they say, you are an “audience of one” and if you are not exactly like the consumer or business you are after then your personal beliefs are irrelevant. You can get in the way of your own great marketing opportunities.

As before, here are some Web site resources to help you: For new marketing media - http://www.marketingsherpa.com/ and for a mix of traditional and new media – http://www.the-dma.org/index.php

Try something new this week. We love this stuff so let us know what you’ve learned.  And join our Facebook page for more food for thought: http://www.facebook.com/dtrio

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To buy design or not to buy design

Wednesday, August 26th, 2009

Before we get down to business I want to bring your attention to a fun new thing on our website – our survey. This month’s survey is about Social Media. It’s short – 5 questions. Take it and see if others share your feelings about Social Media. http://www.dtrio.com/poll1/

____________________________________________________________________

Creative. Art. Design. These are words that mean something different to everyone who hears them. If you are on the agency side you probably interpret the idea of and principles of design one way – it’s a way to represent a concept in a tangible, artsy, funny or formal way. It presents a structure that’s easy to read and understand. It’s the personality of a Brand. An element that helps brings a Brand and the structure of Brand guidelines to life – art, together with words to create the perfect concept.  Design done well does a job. It entices you to take a closer look; it intrigues and draws your eye through the copy to make you want to read through it. Design is the conduit that words rely on to bring home the point.

To those of you not on the agency side things may be murkier. Maybe there isn’t a full understanding of the value of hiring a designer. Maybe you have a feeling that you are paying too much for someone to put design to a page because anyone with a computer can buy the software and use it to put a flyer together. With limited budgets and pressure to find ways to cut costs there is a temptation to “do it yourself” to add value to your job. Maybe you were an art major, like me, and you have an aptitude for art but no training in graphic design – it can’t be that hard, right? The temptation is to believe that. But alas, I’ve tried my hand at design and while I know good design when I see it, I can’t do it.

It’s clearly a complicated subject. So, I thought it would be interesting to bring in an expert, an art director here at d.trio, to give you a view from her chair. She’s a talented, experienced, professional designer who can perhaps give us some insights.

_________________________

Thoughts from an Art Director:

I have a hammer and some nails at my house.
(I have Photoshop on my computer)
I bet I can fix this loose piece of baseboard trim myself. No need to hire a carpenter for this.
(I can make a flyer for the garage sale to hang up at the grocery store.)
Well, that looks pretty good, not too hard either.
(Wow, nice sign. And I just love that little flower clip art I found in Word.)
That wasn’t so hard, I bet I can put up that wall in the basement we’ve been wanting. I mean, seriously it’s just nailing some boards together.
(We need a new brochure at work. I can totally put something together for that. I mean, seriously it’s just throwing some pictures on a page and typing some words.)
Hey, this scrap lumber was a real bargain! So, top piece, bottom piece, and I’ve got enough to put a stud every 23”. That sounds good, it should be sturdy enough to hold all the shelves I have planned. Now, what was that guy saying about a floating wall? I must have heard him wrong, all walls go up to the ceiling don’t they?
(Ok, I like it. The copy looks too long on this panel though, I’ll just make it a smaller font size. And I’m really tired of that blue we always use. I like this blue better. A little change is good, right? This big swirly font is great, who’d have thought it was just on my computer all along. I’ll have to move the logo against the edge of the page though, there’s not enough room. The pictures I took with my phone look really good on screen. I wonder why they look kinda fuzzy when I print them. Must be the office printer.)
Nice. Look at that. I kinda like the way one side is higher than the other. And I just know the paint will hide that crack in the drywall. Must have been something sticking out there. Now I just need to hang the new TV and see how it looks. Tomorrow I paint.
(Great, now I’ll just send this file off to the printer and wait for the pieces to come back. Who needs a designer anyway?)
What was that crash from downstairs?
(What do you mean you can’t print from my file? What’s high resolution? Spot what color? I have to have those for a meeting tomorrow!)

Yeah, I know it might be a somewhat ridiculous comparison, but lets look at it a little closer. Everybody knows what a wall looks like and most of have probably seen a wall without drywall on it, at least on television. (Thank you, HGTV.) We understand the basic principles of hammering boards together in a particular shape and we may be able to approximate a wall-like structure. But will we have built it to properly accommodate wiring and plumbing? Will we have used finishing materials with the correct fire rating for the wall’s location? Will it look like the professionally built walls around it, or will it be a little crooked here and there?

So, we are all surrounded by graphic design everyday. And yes, you can put together basic brochures and sell sheets using the software on your computer. But will it live up to the brand standards for your company? Will the pages be balanced and easy to read? Will the information be arranged in a way that best gets your message across? Will the piece make people want to read your information in the first place? Do you understand that white space can help add emphasis to certain text even better than increasing the font size? Will your documents look the best they can when printed? Can they be printed at all?

You will notice that I’ve not mentioned artistic flair to this point. Some designers are indeed talented artists. So are some plumbers and teachers and sales people and shepherds. The idea of how the principles of fine art get translated into corporate or graphic design deserves its own blog. Most people can tell you what colors don’t work together and which one of a set of images is pretty. The real skill of graphic design, is the ability to display information in a manner which is relevant to the audience, speaks in the appropriate voice of the brand, is visually consistent and is as captivating as possible while staying within budget and on deadline. And then, you have to be able to turn around and do it again. It is not to create a piece that one person (even the designer themselves) thinks is perfect. Good design does not speak to the audience of one, it speaks to everyone it is intended to speak to and it tells them exactly what they need to hear in the voice they need to hear it in. And it seems effortless, although it takes a lot of work to get it there.

_____________

Interesting thoughts from someone who is at the mouse and monitor designing every day. So what do you think? Let us know your thoughts and experiences with this. Do you agree or disagree? I know that there are times when it’s appropriate to do your own design. By all means design your own party invitations and garage sale or school sales flyers. Maybe even cards for your mom and the kids. But if you value your Brand, if you want to wow your customers and get them to understand your (sometimes complicated) products, services and Brand promise; if you want credibility and you want your business cards and collateral to be easy to read – then it’s time to hire a graphic designer.  And, hire a carpenter to build that wall you need while you’re at it too.

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