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multi-channel marketing Archives - d.trio marketing group

What’s Make a Campaign Fresh?

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We’ve all heard the adage “there are no new ideas; there are only new ways of making them felt.”  Whether it’s true or not, we all face the daily challenge of finding unique and compelling ways of getting our message, and our clients’ message, noticed.

What makes an idea or advertising campaign fresh? What distinct elements are essential to create a unique and effective campaign? Below are a few questions that we ask ourselves as a group when thinking about campaigns:

  1. Does the customer easily connect the campaign to the brand? Just because you can do something doesn’t mean you should.  If the campaign or marketing effort seems to be disjointed from the brand personality, it could cause some major confusion among prospective customers. RedBull’s Stratos is an excellent example of a brand relevant campaign: sponsorship of a high-flying event by a brand that gives you wings.
  2. Can competitors say the same thing? Connecting back to item #1, is the campaign distinct enough from competitors?  Even if competitors have similar product attributes and benefits, you have to find a way to illustrate a unique brand promise.
  3. Does the core campaign idea approach a problem or need in a unique way? It’s very easy and simple to rattle off product attributes in communications. The challenge is illustrating a solution without overtly mentioning it. Google’s Chrome campaign from 2012 illustrates the product benefits through emotional stories. As a viewer, you’re noticing the browser’s benefits without being told to.
  4. Does the customer need to make a leap to understand the core product benefits? If yes, then you may have lost whatever power you tried to wield with a flashy message. Sure, the customer has taken notice, but there won’t a clear understanding of what you’re actually selling.
  5. Does the campaign have stopping power? On the flipside, great campaigns stop people in their tracks and make them give a second thought. Clear and easily understood messages need to also be rooted in creativity.

Please remember that even if a campaign fits these criteria, there is always the chance that a campaign can royally miss the mark, ehem…Burger King.

 

Sources:

http://www.nytimes.com/2012/01/02/technology/google-hones-its-advertising-message-playing-to-emotions.html

http://adage.com/article/news/fast-food-crispin-s-bk-work-gain-mcd-s/137472/

 

Campaigns I Loved 2012

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Thinking back to 2012, I really loved the following ad campaigns for being smart, insightful, and fun to experience. What campaigns did you love from last year?

 

Red Bull: Stratos

What they did: Red Bull sponsored a mission to push the boundaries of human potential by breaking the record for the highest freefall jump in history.

Why it was great: Perfect brand connection. Red Bull stands for making things happen and taking risks. There is no bigger risk than dropping 128,100 ft and falling 800+ miles per hour. Plus, “it gives you wings” is a relevant brand message when someone jumps from the edge of space.

http://www.redbullstratos.com/

 

Proctor and Gamble: Proud Sponsor of Moms

What they did: Proctor and Gamble created a mom-centric campaign during the 2012 Summer Olympics, aligning their family of brands around appreciation for moms everywhere.

Why it was great: It’s P&Gs motto to make emotional connections to their consumers. What better way to pull at the heartstrings than to talk about the value of mothers?

https://www.facebook.com/thankyoumom

 

Samsung: Next Best Thing

What they did: Samsung developed a campaign insisting consumers don’t need to wait for the next Apple product; the next best thing is already here with their Galaxy SIII.

Why it was great: It’s easy to be defensive against the market leader, but Samsung took the high (and funny) road by showing that people don’t need an Apple iPhone to be happy/hip. Plus, the ads showed iPhone users as “lemming-like” individuals, exactly what Apple used to do back in the 80’s when talking about their market rival, IBM.

http://www.youtube.com/watch?v=nf5-Prx19ZM&list=PLD069379E13CF8DE1

Marketing in a tech-driven world

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We’re all aware of how much marketing has changed in 5 years and as a marketing company, d.trio’s looked for ways to marry traditional, paper-based tools and channels with digital counterparts. We’ve started seeing the term “Marketing Technologist” used to describe the tech expert in a marketing company or department, but we believe that instead of having a separate position in a company, technology integration strategy should be a skill set of all marketing employees. Technology is no longer just a vehicle, it’s an integral part of marketing and user experience. Technology is driving many projects from internal business tools that help with sales and customer interaction, to apps and mobile Web for easy access/viewing on smartphones, to collateral and other content management online.

Being problem solvers at heart and having always embraced technology has helped us find great ways to help our clients migrate their collateral and publications to bridge the gap between paper and digital experiences. Technology helps clients take their paper documents to reader-friendly electronic delivery on computers, tablets and smartphones. As people become more mobile oriented, they expect companies to provide the content they need – wherever they are, whenever and how they need to access it. To this end, we provide the technology of content delivery in different ways to maximize the reader experience.

Page-turn technology is one of these tech tools. It helps deliver publications in a reader-friendly manner with realistic page-turning graphics. You can zoom in, embed video, use links from the contents page and also link back to information on your own website all within the PDF document. It’s a great way to present your magazines, white papers or brochures. Here’s an example (not our work).

Marketing to Affluents: Savings Appeal

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by Maureen Dyvig

In volatile economic times, most consumers tighten their belts and make better-informed shopping choices, especially when it comes to luxury items. An interesting side effect of the recent economic recovery has been affluent consumers’ new focus on value. Deal-seeking is now a trendy activity among all socio-economic segments. Affluent individuals are seeking a balance between luxury and price savings. Below are a few sources to support this new value orientation:

 

1. Mediapost – January 2012: “2011 Ended On a Positive Note for Affluents”

At the end of 2011, a survey among affluent individuals showed a renewed sense of economic optimism. Though shoppers’ confidence has been boosted, cutting back on spending is important.

“Affluents are looking forward to 2012 with a renewed sense of hope and with full agendas. Eight in ten made resolutions or set specific goals for themselves, with most focused on spending more time with family, saving money, and/or living healthier lifestyles.”

Source: Steve Kraus, Bob Shullman, MediaPost Blogs http://www.mediapost.com/publications/article/165935/2011-ended-on-a-positive-note-for-affluents.html#ixzz1qLVsnnY1

 

2. Trendwatching- November 2011: “Dealer-Chic”

Trendwatching dedicated a whole month to consumers’ changing attitude on deals. Businesses are beginning to recognize that even those individuals with money are looking for ways to build social value through deals, savings, and savvy coupon usage. Below are the article’s main support points behind this trend:

  1. “MORE FOR LESS: While many people in developed economies may have less money to spend right now, consumers everywhere will forever look to experience more.” 
  1. “THE MEDIUM IS THE MOTIVATION: Consumers are now being alerted to, using, reusing and sharing offers and deals via new (and therefore infinitely more exciting and attractive) technologies.”
  1. “BEST OF THE BEST: With instant mobile or online access to not only deals but reviews as well, consumers can now be confident they’re getting the best price for the best product or service.”

Source: www.trendwatching.com. One of the world’s leading trend firms, trendwatching.com sends out its free, monthly Trend Briefings to more than 160,000 subscribers worldwide.

 

3. AdAge Blogs – January 2012: “Affluency: Three Trends to Watch for 2012”

According to a study released by Ipsos Mendelsohn and reported by AdAge, affluent consumers have changed their attitudes towards value and shopping in general. For example, affluent consumers will continue to indulge in luxury goods but are less turned off by sales and embrace the idea of price-based shopping:

“89% [of those surveyed] agree, “When I decide to purchase a luxury item, I go out of my way to find the best price possible.” Conversely, only 22% of affluents agree, “If a luxury product goes on sale, it lessens the perception of luxury.”

Another interesting finding is that affluent individuals are putting more emphasis on strategic shopping; they’re spending more time comparing products based on perceived value. Instead of buying based on immediate needs and wants, more time is put in researching products:

“64% [of those surveyed] agree, “I regularly read online reviews of products before making an online purchase.” 47% agree, “I regularly read online reviews of products before making a purchase in a retail store.” 68% agree, “When I go shopping online, I usually know exactly what I want to buy.” 63% agree, “When I go shopping in a retail store, I usually know exactly what I want to buy.”

Source: Steve Kraus, Bob Shullman, AdAge Blogs http://adage.com/article/adagestat/affluency-trends-watch-2012/231886/

 

As shopping attitudes change, businesses need to identify how to utilize sales promotions to add greater value to affluent consumers. The days of coupon-cutting may be long gone for this segment, but the importance of sales and deals is just starting to warm up.

Creativity vs. the Hard Stuff

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I’ve had blogger’s block. I don’t know why, but it got worse as the Super Bowl got closer. Intimidated by the extreme creativity and sheer enormity of the budgets for advertising during the Super Bowl, I felt diminished by it.

In our heart of hearts all marketers want to be able to turn on the Super Bowl and point to our pride and joy (ad) and say – “that’s my creativity, that’s my baby.” Yep.

But we’re boots on the ground marketers. We have big ideas that touch one person at a time and create results and ROI – not big splashy TV commercials that flood the airways with humor or drama. And although it’s not as sexy, it plays an important role in selling things, getting the word out, making connections and creating relationships that build trust and brands. It wasn’t until I read this blog in Advertising Age – http://bit.ly/eXZJK2 – that I started really thinking about the significance of what we do versus most Super Bowl ads that will be forgotten by next year.

Could it be that there is more value in strategic communications through multiple channels? That relevant communications are really better than all that creativity that is bought and sold at the Super Bowl? I’d have to say yes.

I’ve been told many times in my career that marketing is a really tough way to make a living – that we do the hard stuff.  And we do. But it’s the good stuff, it’s the relevant stuff that really gets people to act and engage.

So I got myself together and wrote this blog. We’re out there every day with our creativity, finding the right way to move forward with brand messages through small and underappreciated channels. Pat yourself on the back; you do the hard stuff and it works. Keep on working hard, getting the word out through the channels that work for you – social, digital, direct response, print and mobile etc.

And if you continue to give the people what they want, then maybe, just maybe you’ll do something that ends up being shown during the Super Bowl. Okay, just kidding, probably not, but doing what you love to do and having success with it does have its own rewards. Do you agree? Tell us how you’re doing and what you think here or at our Facebook page.

Marketing Intervention – 24 Hours Free

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Can you feel the excitement in the air? What is it? Optimism? Growth? Creativity? Yes – it ’s the Marketing Intervention!

On the heels of updating our brand and morphing our business, we decided we must share the creativity and momentum generated with some deserving company in need. Thus was born our Marketing Intervention contest.

marketingIntervention

Fun video, serious message

This is not just some dry call for entries. We recruited one of the best improvisational troops in the area (in our humble opinion), Stevie Ray’s Improv, to help tell the story of a company with a marketing need. The best part is we included things that we’ve seen in real life, in previous companies we’ve all worked for (because that’s funnier). The result is an amusing video a la “The Office” of the trials and tribulations of getting a rebranding or cohesive marketing campaign accomplished in a company that is stuck.  The video and contest rules are at:

http://www.dtrio.com/intervention/

Free agency services

Please watch it and pass it on to anyone you think would enjoy it and benefit from an inspired group of agency creative types and strategists looking at their marketing needs – Logo, tagline, branding, stationery and collateral systems, need to develop marketing programs, Web, email, etc. – anything that agency services cover (strategy and creative, not production of hard goods).

This is meant to jump start change in companies that don’t know where to start, but know they need to start somewhere – and give them something tangible to take home. A couple of lucky companies will also get a consultation with us to create a plan.

We love what we do and we do it well, but we need your help to make this successful. Please pass on this link along virally and help this offer land in some deserving hands.

Tell us what you think of the Marketing Intervention video here or at http://www.facebook.com/dtrio

Get your messages chosen.

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There’s too much stuff in my head today. It’s as cluttered as my desk and email inbox. I’m not alone, but that’s little consolation to a marketer whose job it is to cut through the clutter. Yet, I got an email from a blogger I follow, Joe Grant, http://jjgrant.wordpress.com/ and it made me sit up and take notice. Why? Because there’s always something in his blog for me.

As marketers we have to accept and address a general lack of focus and propensity to distraction or we should just give up and go golfing. And, by the way, how and why are people able to concentrate on a golf game for more than 4 hours and yet can’t get to the 1-minute (or less) task of reading our marketing messages?

Interest and relevance.

It all boils down to that, interest and relevance. Put yourself in your customer’s shoes and ask yourself (or better yet ask them):

  • What do customers want and need to know that you can provide them?
  • What are the different ways that they access information and what is their preference in receiving it?

We all have to live with the distractions of day and moment, but if your messages and content are more compelling and more relevant than the next guy’s, your customers will take notice and choose to open yours over your competition.

This isn’t about shouting, it’s about whispering – getting customers to lean in to hear more. It’s about presenting thoughtful interesting information, in an easy to read format and making it look good. Leave them wanting more, looking forward to your next communiqué. And give them options (email, snail mail, blog, social, mobile etc.) that they can choose between to receive your communications. It’s about giving your customers choices while meeting their needs. Sounds simple doesn’t it?

Put yourself in your customer’s shoes and go for a stroll. Take some time to think about what you can provide that is relevant, interesting and/or fun. Then next time your customers will sit up and take notice of what you have to say.

We’d love to hear what your experience has been with your cutting through the clutter, here or at http://www.facebook.com/dtrio – tell us what you think.

2010 resolution follow-up #4 – Is it time to tweak your brand?

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Are you responsible for your company’s brand? When you look at it, do you see it – I mean really see it? Most of us see what we want to see or expect to see. If you’ve been living with the same branding for a while, yet your company has changed, you may need an update.

Everything has a time and a place – think big hair and short basketball shorts – we thought they looked good then…So how do you know if it’s time for a refresh or a redo? Take a look at your logo, materials, Web site etc. and ask some questions.

  • Does your logo look older or reflect a previous era in colors or font type? You may love your company’s brand, and why shouldn’t you, it got your company to where it is today. However, if your look is steeped in another, earlier age, before social media, mobile apps, iPhones and perhaps heavy, knowledgeable Web usage, it’s time for a tweak if not a total overhaul.

    Look at what Caribou Coffee has done to their logo and branding to reflect “optimism and an optimistic outlook on life.” http://bit.ly/ac2Epy

  • Have you broadened your offering or shifted your company focus? Here’s another reason to take a hard look at your brand. Old collateral and identity (whether it’s offline or online) will cause you to lose opportunities in today’s world. Are you still talking about your business, products and/or services in the same way you always have? If your business has changed your brand may need a refresh. Continuity is key.

    Hilton Hotel Corp. changed to Hilton Worldwide, to take advantage of the global economy: http://bit.ly/1f4m9s

  • How does your logo and color palette look online? Do they work for electronic media? Come across on a mobile app? How your brand shows up electronically is crucial in today’s world. It needs to shine in Web, mobile, and other online marketing tools.
  • Does your brand have social accessibility? Consumers want to help form brands and brand personalities. If you are participating in social media, or get feedback on your Web site, find out what people say about your brand and learn. Lowes has taken a very customer-centric approach in their advertising: http://nyti.ms/ahKUIb

A well-designed logo can be simple and carry the brand with one letter. Here are a few to get you inspired: http://www.graphicdesignblog.org/single-letter-logos/

If you can’t be objective about your brand then ask somebody you trust to look at it, or hire someone to do an evaluation for you. How you position your company brand and personality will determine whether you stand out or fade away in the new economy. Please tell us how it goes – here or at Facebook.com/dtrio – we’d love to hear about it.

2010 Resolution follow-up #3 – Get out of the one or two channel rut

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One-channel marketing is dead. If you are stuck on using only one or two channels, you are missing opportunities in today’s market. Marketing strategies to incorporate and maximize all of the new channels are moving at the speed of light. So it’s time to get educated and get on board.

Ask yourself, how do your customers really prefer to be communicated to? What are they comfortable with? This is ever changing because you can’t count on any group to be completely homogeneous anymore – the baby boomers have changed that forever. But what you can count on is people will select the ways they want to be communicated with if you allow them to.

So, if you are thinking of adding a new medium to the mix, choose one and start learning. Let’s take Facebook as an example. There are some interesting insights into Facebook demographics that you may not know. In a 2009 survey by iStrategy Labs (http://bit.ly/jvY0G) it showed:

  • With a 276.4% growth rate over 6 months, the 35-54 year old demographic group is growing fastest.
  • The 55+ segment grew at a rate of 194% over 6 months.
  • Although the largest group is still 18-24, they only represent 40.8% of the users now (down from 53.8% the previous 6 months).

So, even if you specialize in something geared toward the older demographic, it would be good for your company to have a presence on Facebook. Engaging customers and starting a conversation is going to be the focus of new marketing. Consumers are educated users of media and they want to manage where brands go. Brands are no longer defining themselves without input from customers. If they are, they run the risk of alienating their best customers who want to be more engaged with the brands they like.

Setting up a Facebook page does take time, planning and dedication. You can’t go on social media and scream your product promotions or company line. You need to make the site a place where people want to go and congregate, where they can get content that’s interesting, informative and fun – and share ideas. There are many good sites out there to look at. Here are a few:

http://www.facebook.com/frye

http://www.facebook.com/target

http://www.facebook.com/BuffaloWildWings

The best way to learn is by getting out there and doing it. Check out our Facebook page – join in and tell us how you’re doing!

http://www.facebook.com/dtrio

2010 Resolution follow up #2 – Try something new

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Does your marketing plan looking like it did 2 years ago, or have you added some new strategies? Is the year 2010 the year you embrace change? There are so many exciting, new things happening with new media. If you don’t understand what is out there (and why), then first you need to educate yourself. Fortunately, there are many great sources of information available.

Blogs and white papers are full of information and instruction. Social media sites are a great way to keep in touch with friends, trends and attitudes – hear directly what people are saying, thinking and feeling. It takes some time, so set aside a half hour every day and soon you’ll be feeling more connected, engaged and gain an understanding of the what’s happening.

Get on Twitter and try following a few people.  You can start with me (I’ll follow you back): @megand3 and dtrio is @dtrio. This link also has a lot of good, topical information: http://twitter.com/mashable

This one has an ad agency bent but it offers a lot of links and ideas on new business generation: http://twitter.com/michaelgass

If you want to keep up with breaking news try: http://twitter.com/nytimes

Don’t throw out a medium or new idea because you think it doesn’t work for you or you personally don’t see the value. As they say, you are an “audience of one” and if you are not exactly like the consumer or business you are after then your personal beliefs are irrelevant. You can get in the way of your own great marketing opportunities.

As before, here are some Web site resources to help you: For new marketing media – http://www.marketingsherpa.com/ and for a mix of traditional and new media – http://www.the-dma.org/index.php

Try something new this week. We love this stuff so let us know what you’ve learned.  And join our Facebook page for more food for thought: http://www.facebook.com/dtrio