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social media Archives - d.trio marketing group

Social Media: Brands Celebrate Newsworthy Events

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With social media’s ever-growing influence over the past decade, brands have been able to more quickly align themselves to major news events or human accomplishments than possible in the past. Using social channels and digital advertising, brands can reach the masses almost immediately after a relevant news story breaks.

For example, when the lights went out at the SuperBowl earlier this year, Oreo made a deliberate and brilliant move to link the brand back to the Twitter trending topic.  Posting on their Twitter page, “You can still dunk in the dark”, they reached the SuperBowl audience with a relevant and pithy message in real time. This was a simple and inexpensive tactic, generating a great deal of awareness on the social channel and also positive PR. Plus, Oreo was able to generate comparable buzz without spending a dime on media fees.

Most recently with the repeal of DOMA, numerous marketers have utilized brand imagery to support their viewpoint and align themselves to social change. For example, Kraft’s Grey Poupon altered their classic scene of two wealthy gentlemen sharing mustard into a simple, straightforward message of acceptance. Implying their support of the decision, Poupon and its ad has generated much discussion and attention on its Facebook page along with praise from the industry and public news outlets.

These successful examples were possible through trusting relationships between agencies and their clients. Without this trust, the element of surprise would be impossible and the message would be stale and lagged.

 

Images are copyright of their originators. Images here obtained from:

http://www.adweek.com/news/technology/digital-marketers-jump-doma-decision-150759

http://www.huffingtonpost.com/2013/02/04/oreos-super-bowl-tweet-dunk-dark_n_2615333.html

 

-Jordan Bainer is a senior account executive at d.trio marketing group

What does your social media activity reveal about you?

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We engage our friends, family, acquaintances, colleagues, and random strangers on a daily basis. With the merger of social media into our day-to-day lives, marketers now have vast amounts of data to determine the influence of individuals. What does all that interaction say about you?

Klout measures all your activity across multiple social media outlets to generate a score that they equate to influence. Some companies have been known to review a job candidates Klout score before making hiring decisions.

PROskore and Kred are similar to Klout but use slightly different methodologies to measure and report social media influence.

So, what category are you? Socializer, Taste Maker, Feeder? Sign up for a Klout account and find out.

 

http://klout.com

http://corp.klout.com/blog/2010/08/better-know-the-klout-classes/

http://readwrite.com/2012/10/24/beyond-klout-better-ways-to-measure-social-media-influence

 

The Klout logo is ©Klout, Inc

 

-Jordan Bainer is a senior account executive at d.trio marketing group

Pinterest: 6 Do’s and Don’ts for Marketers

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by Jordan Bainer, Senior Account Executive at d.trio

All the internet is abuzz with marketing bloggers, social media experts, and data research firms extolling Pinterest for it’s ability to draw in users to visual stimuli and then drive them elsewhere to find more information and take action. It’s still considered a budding social channel, and there is no indication that it’s growth and significance will wane anytime soon (if the below rate of unique visitor growth stays consistent).

 

Source: comScore data and @MDGadvertising infographic

We’ve watched this social channel hit critical mass and provide ripe opportunity for marketers to participate with this engaged audience. To help you decide whether your business should jump into the fray, below are 6 “do’s and don’ts” for Pinterest management:

DO – Spend time following your target audience first to see what resonates with them before you beginning posting. By narrowing down your target’s interest categories, you can save time and effort in how you organize your content.

DO – Post often. As with any social channel, taking a break from sharing content can be a relationship killer. Create a plan to post content on a daily or bi-daily basis.

DO – React to your target. Just posting content to your boards isn’t going to start a trusting, two-way conversation. Narrow down a few target audience influencers (those with a significant following of their own) and regularly comment on their postings relevant to your brand (but don’t go too overboard!). In this same vein, do NOT allow a comment to go unanswered on any of your postings. Use this as an opportunity to connect on a personal level.

DON’T – Expect your target audience to find you. Pinterest does a great job finding and suggesting relevant influencers for users to follow, making users less active in searching out relevant friends. Make a goal of connecting with a set number of your target audience each week, hopefully spreading your influence outward.

DON’T – Oversell yourself. Though Pinterest allow users to link images to relevant retail sites, you shouldn’t be using the medium to only sell your wares. Pinterest allows you as a marketer to capture your brand’s essence through related visuals and images relevant to your target audience. Keep a healthy mix of your original content and shared content.

DON’T – Keep Pinterest to yourself. Put a team together that can manage your Pinterest account in order to keep content fresh and invite various opinions/viewpoints. With the ‘boards’ feature, you can easily separate your content by topic/interest/category- making it easy to divvy up the responsibilities of postings and conversations among different individuals. As with any social channel, put a policy in place to help guide the team’s actions without hindering their creativity.

Keep in mind, Pinterest is only one of many social channels that you can use to interact with your target audience(s).  If your company/brand needs to use visuals to get information across, then it may be worth your time to explore this medium. Just remember with all social channels – you get out what you put in.

Jordan Bainer is a senior account executive at d.trio. New to Minneapolis, he comes from the land of Lincoln (Chicago specifically) where he began as a media planner at Starcom Worldwide and evolved into a account strategist at the higher education focused agency, Lipman Hearne. He spends his time arguing with others on the taste profiles of beer and pretending he’s someone else through improv comedy.

5 Reasons You Need a Public Profile on Facebook

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Be honest. We all have two lives these days online – one personal and one professional. If you have a single personal profile, your public image is incredibly vulnerable to intrusion through changing privacy parameters to your old college friends tagging you in photos. By creating a wall between your two worlds, you can have as much fun as you want on your personal page while creating a professional image on your public profile page consistent with your brand.

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HOW TO: Cure Social Media Burnout

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Everywhere I turn, there’s a new social network, another social media utility and another account to set up. Obviously, it’s impossible to be an active member of every site that comes around, but it sure doesn’t stop people (including yours truly) from giving it a “college try.” Before long, I found myself suffering from social media burnout. Been there? Well, there are some steps you can take to prevent yourself from falling in the same trap or cure yourself of social media burnout if you’re already there.

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Is comfort good?

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I spent the weekend at an event that took me out of my comfort zones, and it made me think about the role comfort plays in our business and personal lives. During this event, I talked to a woman who wants her business to be at the top of her industry, but doesn’t want to venture into new territory to do it. Nor does she want to spend money on search engine optimization (SEO) strategies to help other businesses find her.

She was smart, articulate, clearly had plans and was undoubtedly comfortable with her company as it is – somewhere between the status quo and real success.

Just as author, Jim Collins, says in his book “Good to Great” that “Good is the enemy of great,” comfort is the enemy of success in business. Comfort is lounging on a soft couch in sweat pants, feeding on junk food. Fine for a weekend but bad as a lifestyle. In business, comfort means not challenging the status quo or taking risks. It means doing same things day after day without questioning whether they are the best decisions for your business, product or service to be successful into the future.

If you apply that inertia to your marketing decisions, it’s even worse. You can’t market yourself well unless you find fresh ways to get your name, products or services out there. Different marketing channels can work together to improve how people can find you and you can move the needle toward your goals.

There are many marketing channels that produce results and many that work together to increase business success through increased visibility. Maybe you haven’t changed your marketing programs for a while, or you need help figuring out the steps to take to move that needle in the right direction – that’s what we’re here for. Send us your questions or tell us how you’re doing, here or on our Facebook page.

Coincidentally, I just read a good blog that ties in with this, about getting out of your comfort zones and striving for excellence. I hope it helps motivate you. http://blogs.hbr.org/cs/2010/08/six_keys_to.html

Are you engaged in social marketing?

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In previous blogs I’ve talked about customer engagement. It’s a crucial part of new marketing and particularly social marketing. There are different ways of accomplishing engagement but it has to be interesting, sincere and fun.

Engage people
Whether you market to consumers or other businesses, you are still dealing with people, so consider your audience and what is meaningful to them. You can do this in many ways – as a retailer, you can offer product, product discounts or an exclusive say or insight into the next iteration of a product. If you are in education you can offer information (blogs or white papers), school discounts or other things of value such as links to scholarships and grants. Financial services companies can create forums for people to learn tips for saving and share successes or ask financial advice, as well as develop white papers regarding subjects of interest, such as saving enough money for retirement.

dtrioturfwars

Offer value
The key is to offer something of value to your customers and make sure they have a say. The social media realm is different from push marketing where you try to influence a group of homogeneous people with offers you think or know they will like. With social marketing you put your brand out there for interaction, buy-in and influence. You reach your audience by offering information or other things of value.

One way we have reached out at d.trio is by hosting a contest we called “Turf Wars” to engage customers and prospects. We mailed out a small container of grass seed and challenged recipients to grow the grass and submit photos of creative entries. We announced progress through email, Twitter, our Facebook page and LinkedIn. Tying into the spring theme, we offered Home Depot gift cards for the top two vote-getters and a gift card for a randomly chosen registered voter.

Measure response
We had a great response – 10% participation and over 260,000 votes from many different IP addresses (multiple votes were ok). We had a huge spike in traffic to our website http://www.dtrio.com/turfwars/, and our Facebook page http://www.facebook.com/dtrio as we provided information and updates.  The response to the promotion was really positive and people had fun with the competition. It was fun, interactive, competitive and engaging.

How do you engage your customers and prospects?

We’d love to hear what your experience has been with your social marketing or contests, here or at http://www.facebook.com/dtrio – tell us what you think.

2010 resolution follow-up #4 – Is it time to tweak your brand?

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Are you responsible for your company’s brand? When you look at it, do you see it – I mean really see it? Most of us see what we want to see or expect to see. If you’ve been living with the same branding for a while, yet your company has changed, you may need an update.

Everything has a time and a place – think big hair and short basketball shorts – we thought they looked good then…So how do you know if it’s time for a refresh or a redo? Take a look at your logo, materials, Web site etc. and ask some questions.

  • Does your logo look older or reflect a previous era in colors or font type? You may love your company’s brand, and why shouldn’t you, it got your company to where it is today. However, if your look is steeped in another, earlier age, before social media, mobile apps, iPhones and perhaps heavy, knowledgeable Web usage, it’s time for a tweak if not a total overhaul.

    Look at what Caribou Coffee has done to their logo and branding to reflect “optimism and an optimistic outlook on life.” http://bit.ly/ac2Epy

  • Have you broadened your offering or shifted your company focus? Here’s another reason to take a hard look at your brand. Old collateral and identity (whether it’s offline or online) will cause you to lose opportunities in today’s world. Are you still talking about your business, products and/or services in the same way you always have? If your business has changed your brand may need a refresh. Continuity is key.

    Hilton Hotel Corp. changed to Hilton Worldwide, to take advantage of the global economy: http://bit.ly/1f4m9s

  • How does your logo and color palette look online? Do they work for electronic media? Come across on a mobile app? How your brand shows up electronically is crucial in today’s world. It needs to shine in Web, mobile, and other online marketing tools.
  • Does your brand have social accessibility? Consumers want to help form brands and brand personalities. If you are participating in social media, or get feedback on your Web site, find out what people say about your brand and learn. Lowes has taken a very customer-centric approach in their advertising: http://nyti.ms/ahKUIb

A well-designed logo can be simple and carry the brand with one letter. Here are a few to get you inspired: http://www.graphicdesignblog.org/single-letter-logos/

If you can’t be objective about your brand then ask somebody you trust to look at it, or hire someone to do an evaluation for you. How you position your company brand and personality will determine whether you stand out or fade away in the new economy. Please tell us how it goes – here or at Facebook.com/dtrio – we’d love to hear about it.